THE LAUNCH PAD, LLC

Terms and Conditions

Effective Date: May 30, 2026

Please read these Terms and Conditions ("Terms") carefully before using thelaunchpad.com or engaging The Launch Pad, LLC for any services. By accessing our website or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us

The Launch Pad, LLC ("The Launch Pad," "we," "us," or "our") is a local marketing agency based in Lynnwood, Washington. We provide digital marketing services including local SEO, social media content creation and management, Meta advertising, Google Business Profile optimization, website development, and CRM/GoHighLevel implementation and management.

2. Use of Our Website

By accessing thelaunchpad.com, you agree to use the site only for lawful purposes. You may not:

Use the site in any way that violates applicable federal, state, or local laws or regulations
Attempt to gain unauthorized access to any part of our website or systems
Transmit any unsolicited or unauthorized advertising or promotional material
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website

We reserve the right to terminate access to our website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

3. Services

3.1 Service Agreements

All marketing and agency services provided by The Launch Pad are governed by a separate written service agreement or proposal signed by both parties. These Terms apply in addition to any such agreement. In the event of a conflict, the signed service agreement will control.

3.2 Scope of Services

We will perform the services outlined in the applicable proposal or statement of work. Any changes to the agreed scope of services must be requested in writing and may result in additional fees.

3.3 Client Responsibilities

To deliver results effectively, clients agree to:

Provide timely access to required accounts, assets, login credentials, and information
Review and approve deliverables within agreed timeframes
Designate a primary point of contact for communication
Provide accurate business information, including licensing, services offered, and service areas

The Launch Pad is not responsible for delays or underperformance caused by a client's failure to meet these responsibilities.

3.4 No Guarantee of Results

Digital marketing results — including search rankings, ad performance, lead volume, and revenue growth — depend on many factors outside our control, including market conditions, competition, algorithm changes, and client responsiveness. We do not guarantee specific rankings, lead counts, or revenue outcomes. We commit to applying our expertise and best practices on your behalf.

4. Fees and Payment

4.1 Pricing

Service fees are outlined in your proposal or service agreement. Fees are due as specified in that agreement (typically monthly in advance). All fees are in U.S. dollars.

4.2 Late Payment

Invoices not paid within 10 days of the due date may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to pause or suspend services on accounts with outstanding balances until payment is received.

4.3 Refunds

Due to the time and resources committed at the start of each engagement, all fees are non-refundable unless otherwise specified in a signed agreement. If you cancel mid-month, you will not receive a prorated refund for the unused portion of that billing period.

4.4 Ad Spend

Ad spend for Meta or Google campaigns is separate from our management fees and is billed directly to the client's ad account. The Launch Pad does not mark up ad spend. Clients are responsible for funding their own ad accounts.

5. Intellectual Property

5.1 Client-Owned Assets

Any content, logos, photos, videos, or other materials you provide to us remain your property. You grant us a limited license to use these assets solely for the purpose of delivering your services.

5.2 Work Product

Upon receipt of full payment, all deliverables created specifically for your account (social media content, ad creative, website pages, etc.) become your property. We retain the right to use anonymized examples of our work in our own marketing and portfolio unless you request otherwise in writing.

5.3 Our Proprietary Systems

Our processes, templates, systems, SOPs, GoHighLevel workflows, and internal tools remain the exclusive property of The Launch Pad. Clients do not acquire rights to our proprietary systems or methodologies.

6. Confidentiality

Both parties agree to keep confidential any non-public business information disclosed during the engagement. This includes business strategies, financial data, client lists, and proprietary processes. This obligation survives termination of the service relationship.

7. Third-Party Platforms

Our services involve the use of third-party platforms including but not limited to Meta (Facebook/Instagram), Google, GoHighLevel, and WordPress. Your use of these platforms is subject to their own terms of service and privacy policies. The Launch Pad is not responsible for changes, outages, policy violations enforced by these platforms, or any losses arising from platform decisions outside our control.

We will always work within the guidelines of these platforms. If a client's account is suspended or penalized by a third-party platform due to client-provided content, pre-existing violations, or actions taken outside our scope of work, The Launch Pad bears no liability.

8. Term and Termination

8.1 Term

Service engagements begin on the start date specified in your agreement and continue on a month-to-month basis unless a longer term is specified.

8.2 Cancellation

Either party may terminate services with 30 days written notice. Notice must be provided via email to info@thelaunchpad.com. Services will continue through the end of the current billing period; no prorated refunds will be issued.

8.3 Termination for Cause

We reserve the right to terminate services immediately and without refund if a client:

Engages in abusive, threatening, or harassing behavior toward our team
Requests or directs us to engage in activities that violate platform policies, laws, or ethical standards
Fails to pay outstanding invoices after 30 days

8.4 Offboarding

Upon termination, we will provide you with access to your deliverables and transfer ownership of any accounts we manage on your behalf within 10 business days, provided all outstanding balances are paid in full.

9. Limitation of Liability

To the fullest extent permitted by law, The Launch Pad, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or business interruption, arising out of or related to our services or these Terms, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total fees paid by you to The Launch Pad in the three (3) months immediately preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless The Launch Pad, LLC and its members, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; (c) content or materials you provide to us; or (d) your use of third-party platforms in connection with our services.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law provisions.

11.2 Informal Resolution

Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute informally by contacting the other party in writing and allowing 30 days for a good-faith resolution.

11.3 Jurisdiction

Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in Snohomish County, Washington. Both parties consent to personal jurisdiction in those courts.

12. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Modifications to These Terms

We reserve the right to update these Terms at any time. When we do, we will revise the effective date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

14. Entire Agreement

These Terms, together with any signed service agreement or proposal, constitute the entire agreement between you and The Launch Pad, LLC regarding your use of our website and services. They supersede any prior understandings, communications, or agreements.

15. Contact Us

If you have questions about these Terms, please contact us: